Engage in Customer journey

Trainer: Cristina Cretu

Descriere

The course proposes to engage participants and create a scenario based on overall customer experience. With the power of creativity and imagination, the participants are encouraged to re-imagine the end-to-end journey and create new, exciting and never forgetting experiences. Participants will develop skills like problem solving, initiative, innovative solutions and they will build empathy.

  #Customer Care

Agenda

  • Let's design the customer journey
  • h(OLA)!
  • Build the empathy
  • Am I Emotional Intelligent?
  • Recovery Kit- When things go wrong, let's make them right.

Obiective

  • Gain greater customer insights
  • Cater to the customer end-to-end journey
  • Build empathy through communication
  • Raise awareness about the power of emotions
  • Participants are going to receive a

Grup tinta

Hospitality, Aviation, Public Services, Transportation, Support, Back Office, Health

Numar persoane

Numar minim participanti: 10
Numar maxim participanti: 20

Durata

2 zile


   CUMPARA CURSUL


Informatii Trainer

Cristina Cretu
Expert Customer Experience/ Hospitality/ Leadership Multicultural/Trainer Incluziune
Ore predate: 500
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